FAQ

Products

Yes! All our products are dishwasher safe.

Yes! All our products are microwave safe.

We recommend not to place the tableware in the oven for a long time. Ceramic can withstand high temperatures, but the glaze is reactive. This gives each plate a unique look, but it also means that the colour can change with prolonged use in the oven.

No, due to the use of reactive glaze there are natural variations in the finish. This makes every plate unique!

Some types of cutlery rub off, which sometimes makes it look like there are scratches on your dishes. This is not damage to the plate and can easily be removed with a sponge and green soap. Let the soap soak into the plate for a while. Then scrub thoroughly with the sponge and your plate will be as good as new!

Delivery

We currently deliver in the Netherlands, Belgium, Germany, Luxembourg, France, Spain, Portugal, Austria, Italy, Denmark, Sweden and Norway.

You will normally receive your order within 2-5 working days. For Southern Europe and Scandinavia the transit time can be a bit longer.

Shipping costs will be calculated at check-out. Fill in your address and the shipping costs will appear.
For orders over €200.00, shipping within NL is completely free!

As soon as your order is on its way, you will receive a Track & Trace from the carrier by email.

Returns

Do you want to return your parcel? This is of course no problem. Returns are possible within 14 days after purchase, provided that your order is returned in the same condition as it was delivered. Keep the original box, this is needed for the return shipment.

Please contact us at info@mimohomeware.com to request a return. We will provide you with instructions on how to carefully package and ship your return.
Shipping costs for returns will be charged.

Other

Our products are produced as sustainably as possible by reusing materials, heat and water. Furthermore, we do not use any plastic in our packaging and we work with recycled materials as much as possible.

Do you have a question or feedback? Please send an email to info@mimohomeware.com and we will get back to you as soon as possible.